{"version":"1.0","provider_name":"Rational Touch","provider_url":"http:\/\/rationaltouch.com\/es\/","author_name":"Rational Touch","author_url":"http:\/\/rationaltouch.com\/es\/author\/rationaltouch\/","title":"Identificacion de clientes en IVR - Rational Touch","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"AHu3dz4hU6\"><a href=\"http:\/\/rationaltouch.com\/es\/2019\/06\/11\/identificacion-de-clientes-en-ivr\/\">Identificacion de clientes en IVR<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"http:\/\/rationaltouch.com\/es\/2019\/06\/11\/identificacion-de-clientes-en-ivr\/embed\/#?secret=AHu3dz4hU6\" width=\"600\" height=\"338\" title=\"&#8220;Identificacion de clientes en IVR&#8221; &#8212; Rational Touch\" data-secret=\"AHu3dz4hU6\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=http:\/\/rationaltouch.com\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/rationaltouch.com\/wp-content\/uploads\/2019\/06\/Screenshot-from-2019-06-11-14-58-49.png","thumbnail_width":795,"thumbnail_height":497,"description":"Identificar a clientes en una IVR es un reto que nos trasladan muchos clientes de forma habitual. En muchas ocasiones, nos encontramos con IVRs muy eficaces enrutando llamadas, capaces de capturar \u0144umeros (pulsos) y palabras sencillas (Si\/No) con solvencia, pero sin una capacidad conversacional suficiente para hacer un proceso de autenticaci\u00f3n usando otro tipo de..."}